Case Management Services - implement individually centered, family, and community focused services whereby consumers are assisted in identifying, securing, and sustaining resources necessary to live in the community. Our model prides itself on integrating case management services with all other services provided and ensuring comprehensive advocacy and supports necessary for consumers served. Link Associates Case Management is Medicaid funded and provided through a sub-contract with the Polk County Health Services Board of Directors and their contract with the State of Iowa.

Each caseworker strives to ensure personalized services for the consumers and their family. In addition to the provision of case management, this department also serves as the community resource and referral contact. Link has two levels of case management support for consumers in central Iowa.

 

• Case Management provides coordination of the Comprehensive Consumer Service Plan, crisis intervention, maintenance of consumer records, monitoring of on-going services, comprehensive advocacy and support for consumers eligible for Title XIX.

 

Any individual who qualifies for Iowa’s Intellectual Disability, Home and Community Based Services (HCBS) Waiver and who is not in a Medicaid-funded institution is eligible. 

 

The focus of our case managers is to educate, advocate for, and help you to obtain appropriate services. They will also coordinate and monitor the continued appropriateness of those services.  The program is accredited by the State of Iowa.

 

• Program Management assists consumers receiving day and/or residential services from Link Associates, but have an external Case Manager in the development of the Comprehensive Consumer Service Plan, crisis intervention, maintenance of consumer records, monitoring of on-going service, along with advocacy and correspondence with the external case manager.