Case Management Services - implement individually centered, family, and community focused services whereby consumers are assisted in identifying, securing, and sustaining resources necessary to live in the community. Our model prides itself on integrating case management services with all other services provided and ensuring comprehensive advocacy and supports necessary for consumers served. Link Associates Case Management is Medicaid or Polk County funded and provided through a sub-contract with the Polk County Health Services Board of Directors and their contract with AmeriHealth Caritas of Iowa. The program is accredited by the State of Iowa.

Each caseworker strives to ensure personalized services for the consumers and their family. In addition to the provision of case management, this department also serves as the community resource and referral contact. Link has three levels of case management support for consumers in central Iowa.


• Case Management/Community Based Case Management provides coordination of the Comprehensive Consumer Service Plan, crisis intervention, maintenance of consumer records, monitoring of on-going services, comprehensive advocacy and support for consumers eligible for Title XIX and Polk County funded services.


Any individual with developmental disability or who qualifies for Iowa’s Intellectual Disability, Physical Disability, or Health and Disability Home and Community Based Services (HCBS) Waivers and who is not in a Medicaid-funded institution is eligible. Historically, Link Associates Case Management has worked primarily with people who have an intellectual or developmental disability and have significant functional limitations, but expanded its service population to other HCBS waivers in 2016.


The focus of our case managers is to educate, advocate for, and help you to obtain appropriate services. They will also coordinate and monitor the continued appropriateness of those services.


• Program Management assists consumers receiving day and/or residential services from Link Associates, but have an external Case Manager in the development of the Comprehensive Consumer Service Plan, crisis intervention, maintenance of consumer records, correspondence and all other required consumer data and advocates for consumers.