Link Associates Accreditation
SERVICE QUALITY AND OVERSIGHT - Who watch’s over Link Associates service quality? Below is the list of current accountability measures for Link Associates
The Commission on Accreditation of Rehabilitation Facilities (CARF) Accreditation
In 2009 Link received it 9th consecutive three-year accreditation, the best outcome one can achieve. Obviously Link is extremely proud of this 27-year history. CARF International is an independent, nonprofit accreditor of health and human services and our accreditation is evidence that Link Associates strives to improve efficiency, fiscal health, and service delivery - creating a foundation for consumer satisfaction.
Program Evaluation - Link Associates actively administers a program evaluation system based on outcomes identified by persons served and other stakeholders. The plan incorporates methods of discovery, remediation and quality improvement planning and the outcome information is made available to all stakeholders. Program evaluation data is integrated into all levels of decision-making, and remains consistent with the Mission Statement of the agency. Each program area includes outcome measures in effectiveness, efficiency, consumer/stakeholder satisfaction and service access.
Internal Review - Link Associates maintains an aggressive system of internal accounting controls in order to maintain compliance with program accreditation standards and to ensure the accuracy of the claim and reimbursement methodologies being utilized. The Link Associates Contract Monitoring Committee meets quarterly to review consumer and agency records.
External Review – Up to 20 different oversight bodies can visit Link at any time. They include but are not limited to: Provider Audits, Medicaid Financial, Medicaid Medical, Medicaid Desk Audits, Medicaid On-Site Documentation Audits, Surveillance and Utilization Review Services, Payment Error Rate Measurement, Medicaid Integrity Program, Medicaid monthly audit of Remedial Case notes, Department of Human Services Purchase of Service, DHS – Chapter 24 for Supported Community Living, and Case Management, State Fire Marshall, Social Security Administration Representative Payee, Department of Labor 14(C) certification, Iowa Workforce Development onsite employment audit, Case management monitoring monthly, State Supplemental Assistance, Department of Inspections and Appeals Annual Food Warehouse Licensing audit, Vocational Rehabilitation Services Purchase of Service Agreement compliance audit and United Way of Central Iowa outcome measures for UW Respite and UW Leisure
Licensing/Certification Audits - Link operates under the following. DHS–Chapter 24 for SCL, & Case Management, DIA licensure–RCF/MR, Home and Community Based Services (HCBS) Certification, HCBS Quality Framework, Independent Accreditation – Commission on Accreditation of Rehabilitation Facilities (CARF).
