Case
Management
Services
The Case Management Department is responsible for
implementing individually centered, family, and community
focused services whereby consumers are assisted in
identifying, securing, and sustaining resources necessary to
live in the community. This model of Case Management is
trend setting in Iowa and prides itself on integrating case
management services with all other services provided. This
department is funded through a sub-contract with the Polk
County Board of Directors and is accredited by the State of
Iowa. Link Associates provides the comprehensive advocacy
and support necessary for consumers eligible for Title XIX,
as well as for the consumers we serve who are not eligible.
Each caseworker has a caseload small enough to ensure
personalized services for the consumers and their family. In
addition to the provision of case management, this
department also serves as the community resource and
referral contact. Link has three levels of case management
support for consumers across Iowa.
Case Management provides coordination of the
Comprehensive Consumer Service Plan, crisis intervention,
maintenance of consumer records, monitoring of on-going
services, and comprehensive advocacy and support for
consumers eligible for Title XIX.
Program Management
assist consumers receiving day services from Link
Associates, but have an external Case Manager in the
development of the Comprehensive Consumer Service Plan,
crisis intervention, maintenance of consumer records,
correspondence and all other required consumer data and
advocates for consumers.
Service Coordination
include assessment of service needs, including
assurance that a diagnosis and evaluation is obtained for
each consumer; development, with an interdisciplinary team,
of an appropriate individual program plan for each consumer;
assisting the consumer in obtaining needed services;
monitoring the provision of services and the consumer’s
progress; and, advocating on behalf of the consumer.
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